Return & Refund Policy

We want to ensure that your order reaches you in good condition and as ordered.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 24 hour after receiving your order. Please provide your order details together with clear photos or videos of the item and packaging for verification.

Once the issue has been verified, we will assist with the appropriate replacement or return arrangement.

Change of Mind

Returns or refunds are not accepted for change of mind, incorrect selection by the customer, or products that have been opened, used or damaged after delivery.

Return Conditions

Products approved for return must be unused, unopened and in their original packaging unless the item was received damaged or defective.

Refunds

Where a refund is approved, it will be processed after the returned item and supporting information have been verified. Processing time may vary depending on the original payment method.

Contact Us

For return or refund enquiries, please contact us at contact@eskayviemart.com and include your order number and details of the issue.